Gateway Theatre Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking
- Designated accessible parking near an accessible entrance that is specifically marked
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Lowered counter at the reception or ticket desk
- Designated gender-neutral/family restroom that can also accommodate a support person
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Key activities are accessible to guests using mobility devices
- Information displays (if applicable) at a lower height
- Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
- Pathways are hard packed surfaces with a maximum slope 5%
Vision
Overall Space
- Audible alarm and/or public service system
- Multiple lighting sources to improve visibility
- Audio description headsets available for presentations, films or movies
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
Overall Space
- Business has a visual warning (alarm) system
- Hearing loop technology available
Cognitive & Sensory Friendly
Overall Space
- Specific times are available for quiet visits to support people requiring low stimuli
- An on-loan Sensory Kit is available with items such as fidgets, headphones, and a weighted blanket
- Neutral or muted colours that are calming and subdued
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Fragrance-free areas
- Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
- Designated gender-neutral/family restroom that can also accommodate a support person
- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
Supporting Programs
- Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
- System in place for guests to contact a staff member for help if required
- Staff have been trained on guide and service dog policies
- Business has a dog relief area on site
- Business has high-speed internet service available for video application use
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Gateway Theatre enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre. Each season, we offer six award-winning plays & a fantastic mix of comedy, drama, and musical.
