19500 Langley Bypass, Surrey, British Columbia, V3S 7R2
Hampton Inn & Suites by Hilton Langley-Surrey Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking
Designated accessible parking near an accessible entrance that is specifically marked
Entrance
Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
Entry route has a door that is at minimum 815 mm wide
One or more entry points are automated
Restroom In Public Area
Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Elevator
Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Accessible Guest Rooms
Rooms for guests using mobility devices
Accessible route to accessible rooms
Entry door is a minimum 815 mm wide
Lowered "spyhole" in door
Lever type handle on entrance door
Lowered room controls (light switches, temperature controls)
Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Accessible Guest Room Bathroom
Door is a minimum 815 mm wide
Fixed maximum hot water temperature
Roll-under sink minimum roll under height 684 mm
Lever style faucet controls
Fixed grab bars in shower
Handheld showerhead with lever controls
Bathtub with grab bars
Grab bars at toilet
Vision
Overall Space
Braille/large print signage for all publicly accessible areas
Braille/large print restaurant menus, brochures and documents available
Audible alarm and/or public service system
Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
Overall Space
Accommodation has closed captioning on TVs/video boards
Guest rooms have a doorbell flasher
Business has a visual warning (alarm) system
Cognitive & Sensory Friendly
Overall Space
Neutral or muted colours that are calming and subdued
Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
Minimal visual clutter and obstacles
Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
Fragrance-free areas
Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation
Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
Signs are clear and concise, in large, plain font with good contrast between text and background
Signs are well lit
Signs have minimal glare or reflection
General
Emergency Plan
System in place for guests to contact a staff member for help if required
Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
Business has a dog relief area on site
High Speed Internet Service
Business has high-speed internet service available for video application use
We are honored that our guests have praised our service that put us in a prestigious group of hotels….TripAdvisor’s “TOP 25 hotels in Canada” three years in a row. For 2016 we were honored to be amongst the TOP FAMILY HOTELS IN CANADA. We are the only hotel in Surrey/Langley that has a Giant Indoor Water Slide that soars 3 stories high. Perfect for those Family Getaways, or just an overnight stay. For extra room, stay in our one bedroom suite with full kitchen and reward yourself with a private room. You and your entire family will also enjoy our complementary hot breakfast buffet served every morning from 6 am to 10 am. A complimentary robust Wifi internet is included in your stay.We are conveniently located near largest shopping centers in metro Vancouver with abundance of restaurants and eateries nearby. Only 30 minutes from USA border and 45 minutes from heart of Vancouver and ferries to Victoria. We look forward to having you visit us soon. When you stay with us, you are like family. If something is not right with your stay, we don’t expect you to pay. It is backed up by our 100% Satisfaction Guarantee.
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