Holiday Inn & Suites Surrey East - Cloverdale, an IHG hotel Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Rooms for guests using mobility devices
- Entry door is a minimum 815 mm wide
- Lowered "spyhole" in door
- Lever type handle on entrance door
- Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Lowered hanging space in closet
- Door is a minimum 815 mm wide
- Fixed maximum hot water temperature
- Roll-under sink minimum roll under height 684 mm
- Insulated pipes under sink vanity, where these pipes are exposed
- Lever style faucet controls
- Lowered mirror at sink vanity
- No threshold roll-in shower
- Fixed grab bars in shower
- Handheld showerhead with lever controls
- Bathtub with grab bars
- Grab bars at toilet
Vision
- Braille/large print signage for all publicly accessible areas
- Braille/large print restaurant menus, brochures and documents available
- Audible alarm and/or public service system
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
- Accommodation has closed captioning on TVs/video boards
- Business has a visual warning (alarm) system
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
- Background noise is minimal, and alarms or auditory cues are on a low frequency
- Fragrance-free areas
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
General
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Business has high-speed internet service available for video application use
Welcome Message Surrey Hotel Located in Cloverdale and at the center of it all! Known as “The City of Parks,” Surrey is situated just south of Vancouver and directly north of the US-Canada border with the Pacific Border and Peach Arch Blaine crossings nearby. This full-service Holiday Inn Hotel & Suites Surrey East Cloverdale offers state of the art accommodations and the utmost in service and comfort. Located in Surrey, BC near the Morgan Creek and Panorama Ridge business centers, we are the ideal choice for your next business trip. With fast and free Wi-Fi access and a Business Center, you have everything you need to stay productive. Additionally, the hotel features 2,400 square feet of versatile meeting space. From art galleries, golfing, to shopping, you’re sure to find activities to suit your interests in Surrey. We are next to Cloverdale Fairgrounds and Agriplex, home to the annual Cloverdale Rodeo and Country Fair.
