Chateau Victoria Hotel And Suites Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Lowered counter at the reception or ticket desk
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Entry door is a minimum 815 mm wide
- Lever type handle on entrance door
- Easy pull or push door (max 22 newtons or 2.24 kilograms-force)
- Lowered room controls (light switches, temperature controls)
- Space between furniture is a minimum of 900 mm
- Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Additional guest rooms have visually or hard of hearing features
- Door is a minimum 815 mm wide
- Roll-under sink minimum roll under height 684 mm
- Lever style faucet controls
- Lowered mirror at sink vanity
- Shower chair with backrest (fixed or portable) within reach of controls
- Fixed grab bars in shower
- Handheld showerhead with lever controls
- Bathtub with grab bars
- Bath bench or chair with backrest
- Raised toilet - 430-480 mm above floor with grab bars
- Grab bars at toilet
Vision
- Audible alarm and/or public service system
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
Hearing
- Accommodation has closed captioning on TVs/video boards
Cognitive & Sensory Friendly
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
General
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Staff have been trained on guide and service dog policies
- Business has a dog relief area on site
- Business has high-speed internet service available for video application use
The Chateau Victoria has two rooms equipped with amenities mentioned on this site. To ensure we can accommodate all your needs, please call our reservations staff directly at 1-800-663-5891
Discover Unmatched Elegance and Local Charm at Chateau Victoria! Located steps from the Inner Harbour, Chateau Victoria offers an authentic taste of Victoria with its blend of elegance and local charm. Our boutique hotel, deeply rooted in the community and committed to sustainability, provides a personalized experience envisioned by our founder, Mr. Clive Piercy. Savor breathtaking views and locally-sourced cuisine at Vista 18, our acclaimed rooftop restaurant. Enjoy sophisticated cocktails at Clive’s Classic Lounge, recognized as one of the worlds top hotel bars. A complementary downtown shuttle awaits to make Victoria adventures convenient and accessible, the indoor sky-lit pool and hottub is a perfect escape all year round, while other amenities such as Nespresso machines in every room and self-serve laundry ensure ultimate comfort with a taste of luxury. At Chateau Victoria, youll experience exceptional service, comfort and local charm of this unique independent hotel.
