Orca Spirit Adventures Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Entry route has a door that is at minimum 815 mm wide
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Key activities are accessible to guests using mobility devices
- Information displays (if applicable) at a lower height
- Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
- Pathways are hard packed surfaces with a maximum slope 5%
Vision
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
- Accommodation has closed captioning on TVs/video boards
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Background noise is minimal, and alarms or auditory cues are on a low frequency
- Fragrance-free areas
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
General
- Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
- Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Staff have been trained on guide and service dog policies
Orca Spirit Adventures is Victoria’s premier whale watching company, offering carbon neutral tours led by captains and naturalists whose knowledge and passion for Vancouver Islands marine wildlife is unequaled in the industry. April through October are the peak whale watching months and during this time we boast a greater than 95% success rate of spotting whales, including Humpback Whales, Bigg’s Killer Whales, Minke, & Gray Whales! Other wildlife you may encounter include Dalls and Harbour Porpoise, Harbour and Elephant Seals, otters & marine birds such as Cormorants and Bald Eagles. Unlucky tour? Join us again using our WHALE GUARANTEE for a complimentary tour to bring your dreams of seeing these magnificent animals to life. Choose between a covered vessel with indoor and outdoor viewing areas and the 12-passenger zodiac vessel, for the more wild at heart. For all guests we offer complimentary shuttle pick up from all hotels in downtown Victoria. Tour length is 3-hours.
